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Complaints Procedure

Your wellbeing and satisfaction is our main priority, so please do let us know if there is anything that you are concerned or unhappy about. We take all complaints very seriously and endeavour to make sure they are dealt with in a sensitive manner and resolved quickly and efficiently for you.

Please contact our practice manager, Olivia Armstrong with your concern or complaint. Olivia will acknowledge your complaint either in person, by phone call, or in writing within three working days from the date from which the complaint was received by us.

In investigating your complaint we will: 

  • Thank you for bringing the issue to our attention
  • Find out what happened and gather the facts
  • Where appropriate, make it possible for you to discuss the problem with those concerned
  • Provide you with a written apology or explanation
  • Find a solution to ensure it doesn't happen again 

If your complaint is not resolved to your satisfaction, then complaints can be made to NHS - South Eastern HSC Trust or Denplan/Private - Dental Complaints Service 

Useful contacts and information

Denplan -

South Eastern HSC Trust

Dental Complaints Service