Your wellbeing and satisfaction is our main priority, so please do let us know if there is anything that you are concerned or unhappy about. We take all complaints very seriously and endeavour to make sure they are dealt with in a sensitive manner and resolved quickly and efficiently for you.
Please contact our practice manager, Olivia Armstrong with your concern or complaint. Olivia will acknowledge your complaint either in person, by phone call, or in writing within three working days from the date from which the complaint was received by us.
In investigating your complaint we will:
If your complaint is not resolved to your satisfaction, then complaints can be made to NHS - South Eastern HSC Trust or Denplan/Private - Dental Complaints Service
Useful contacts and information
Denplan - www.denplan.co.uk
South Eastern HSC Trust
Dental Complaints Service